FAQ
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How do I know it will work?We have been fixing the problem of drummy, tenting and loose tiles for our customers for over 12 years now. In that time, no tile we've injected has EVER come loose again! Our approach to restoring your tiles is not to treat the symptom of the problem (loose, drummy tiles) but to treat the problem itself. Our expert applicators inject the affected tiles, and then install expansion lines to prevent further damage. The expansion lines give the tiled area room to move, meaning that they can withstand the pressures of time, building movement, foot traffic and changes in the structure of the floor. These are the common reason for tiles becoming delaminated or 'popping' off the floor. When they have room to move, they are free of the pressure that causes the issue in the first place. Our injection system treats the tiles that are already delaminated, and the expansion lines help us protect against the issue appearing again.
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How long does tile injection take?Our expert tile injection applicators can cover approx. 20-30 sqm per day, using our quick and easy injection system. Most of our customers have their tiles restored within the same day. The total time taken to inject your tiles may vary from job to job. Once injected, the adhesive sets very quickly, meaning you can walk on your tiles within 2-4 hours of being injected.
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How long will it take before I can walk on my tiles again?Our system in most cases allows you to walk on your tiles again in 2 - 4 hours, meaning you can be back to your normal day to day life ASAP. In some cases you may need to wait longer to walk on injected areas, such as: The grout is in poor condition and has been freshly re-grouted. There is moisture under the tiles, which affects the curing time of our adhesive The injected area is near carpet, a pool or balcony edge, for which we want to take extra caution to ensure the adhesive is dry before use. Our contractors will let you know on the day if any areas should be avoided for longer than the standard drying time.
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Do I need to move furniture?In most cases, you do not need to move any furniture out of your house before we start work. If any heavy or bulky furniture is in the way, our contractors will advise you before we start which items need to be moved in order for us to inject where necessary. We also recommend any fragile items be removed before we commence to ensure nothing is accidentally damaged. NOTE: We will not move dishwashers, washing machines or any items connected to a water supply- as this can often cause leaks. If you wish to move these items you may do at your own discretion.
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Is it noisy? dusty? messy?Our system has the benefit of creating minimal noise & dust, especially in comparison to the alternative of ripping up and re-laying drummy tiles. However, depending on the work required to repair your tiles, some dust & noise may occur. Dust For some jobs, we will recommend installing expansion lines to release built up pressure and prevent further de-lamination of your tiles. This is done using an angle grinder. We use a vacuum to collect 98% of dust that this creates, meaning only residual dust is created, which will be cleaned immediately upon completion. However, as a precaution we do recommend you vacate the area while this cutting work is being done to avoid breathing in any potentially harmful silica dust. The process usually takes no longer than 30-45 minutes to complete. Noise As per the above, the use of angle grinders can be noisy, however this process is relatively quick. Once the expansion lines are installed, the actual injection process is quiet and won’t disrupt your day.
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How do you restore my tiles without ripping them up?All injection is done through the grout lines in-between your tiles. The injection adhesive finds its way under your tile from a small hole in the grout line- once set, the adhesive re-bonds the tile to the substrate, all without having to lift any tiles.
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What about cracked or chipped tiles?Our tile injection applicators can lift & replace tiles for you to help hide any unsightly cracks or chips. We require the customer to source and supply replacement tiles, however if none are available we can help you source these. At a stretch, if no other tiles are available, we can find a tile from somewhere in your house that is not visible, and use that tile in the area that IS visible.
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Will tile injection make a mess?Unlike ripping up and replacing tiles, tile injection causes minimal mess 7 dust. Our system involves injecting through small holes in the grout line, meaning we do not need to lift or move tiles in the process of restoring your tiles. This saves on waste, mess, dust and noise, meaning a much smoother, hassle free experience for our customers!
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How long does tile injection last?In 10 years of doing business, Barefoot Floors have never had to 're-inject' a tile. Once they are injected, they stay stuck! All of our repairs come with a 7 year guarantee, but we are confident that once your tiles are injected, they won't become drummy ever again!
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What happens if my tiles become drummy again after treatment?Our warranty covers all tiles injected as per the initial quote. If any of your tiles become loose or drummy after being injected, we will fix those tiles in question free of charge. NOTE: Any tiles NOT injected are not covered. Our expert applicators will ensure that upon the initial inspection that all de-laminated tiles are identified and included in the initial quote. If tiles are left untreated after the initial inspection, the issue CAN spread, so we recommend treating drummy tiles early to avoid the issue growing! Please see our full warranty conditions HERE.
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What is NOT covered under the warranty?Our warranty does not cover expansion lines, lifted & replaced tiles, grout repair or any work outside of the injection of the de-laminated tiles. All tiles injected by Barefoot Floors are covered under the 7 year warranty. We will provide a floor plan or job photos upon payment to show which tiles have and have not been injected. Our warranty also does not cover the injection of shower bases or shower tiles to stop water leakages. In some cases we will attempt to inject shower tiles to prevent leakages, and often this method works however it is not covered under warranty.
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Is tile injection expensive?Tile Injection can save you hundreds or even thousands on ripping up and replacing your existing tiles. Often, when a handful of tiles are affected, it can mean many more are in waiting to come loose or become hollow underneath. The cost of hiring a tiler to rip up the floor and re-tile can be huge! Not to mention the mess of having your tiles torn off and all the residual glue sanded off. Because tile injection does not require tiles to be removed, all it takes is a quick, mess-free 'injection' process and your tiles will be re-bonded and good as new! Our rates are competitive, and all quotes include a detailed breakdown of all work required, so you get no nasty surprises!
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What is the process of receiving & accepting a quote?Once we receive your enquiry, we will send one of our expert tile injection applicatorsto your home to inspect the area. We will then provide you with a fully itemised quote for the work required to repair your floor tiles. This quote will be delivered via email and can be accepted online by clicking the link in the quote, or by calling our office in 0407 898 795. Our quotes include the cost of injection, as well as the installation of expansion lines to prevent further damage, and any 'lift & replace' work we need to do to remove/replace cracked or chipped tiles. Please note that all quotes are valid at the time of inspection, and that if left untreated, the issue may spread. If a quote is sent in January, but not accepted until April, the affected area may be larger and this may affect the total cost.
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Can you do quotes over the phone?Yes, we can- please see this article on how to check for drummy tiles yourself. We can offer an estimate over the phone for you, but please remember that until we inspect the property in person, we cannot guarantee a final price. Our quotes include the cost of injection, as well as the installation of expansion lines to prevent further damage, and any 'lift & replace' work we need to do to remove/replace cracked or chipped tiles.
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Which areas does Barefoot Floors service?Brisbane Bundaberg Mackay Rockhampton Sunshine Coast Gold Coast Gladstone Hervey Bay Darwin Byron Bay & Surrounds
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I have cracked tiles but no replacements, what can I do?"If you have no replacement tiles, we can still inject the cracked tile (so long as it is drummy). This will bind up the crack and ensure it does not get any worse nor pose any risk to bare feet! We will not be able to get rid of the crack itself, but the tile will be 100% solid and safe. Alternatively, if there are drummy tiles in an area of the house that is not visible (under the fridge, inside a cupboard etc), we can remove that tile and swap it with the cracked tile, so that the cracked tile is now in a place that is not visible.
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I have a pool with drummy tiles- can Barefoot help?Pool areas can be injected and we have helped many customers rectify drummy tiles around a pool area over the years. However there are a few things to consider when injecting a pool area. Moisture underneath tiles causes our adhesive to cure at a slower rate. This may mean that the injected tiles are not ready to walk in the usual timeframe of 3-4 hours. Our contractor will advise if an area needs to be left to dry for more than the standard timeframe. We will not inject to 100% any tiles around the very edge of a pool, including coping tiles. This is to ensure that none of our adhesive goes into your pool. We will inject the tile to a point at which the tile is sound and fully adhered, but will not sound 100% solid right to the edge.
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What about balconies? Can you fix drummy tiles on my balcony?Balconies and Outdoor areas can be injected in most cases, however due to the exposure these areas receive there are a few situations in which injection may not be possible. Any balcony or outdoor area that is constantly wet or exposed to heavy foot traffic may not be injectable due to the delayed drying time of our adhesive in areas with moisture present. Public walkways or common areas where the tiles cannot be given time to dry fully may not be suitable. Our contractors will assess upon quoting the area and we will let you know what we think is the best option for you. As with pool areas, any tiles that come up against a balcony edge or an area that may get damaged by overflowing adhesive will not be injected to 100%. We will ensure these tiles are solid and sound. Any outdoor area, pool or balcony where the tiles have a buildup of dirt, leaves & debris underneath the tiles may not be suitable for injection - we cannot guarantee that our adhesive bond will remain strong if there is too much buildup of dirt and debris under the tiles. If we think this may be the case, we may lift a tile during the initial inspection to check the conditions under the tiles to confirm whether or not we wish to go ahead.
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You've injected my tiles but I can still hear a few tiles that sound drummy in places- are these going to cause more issues?Our system allows us to repair de-laminated tiles without the need to rip up and re-lay your tiles. Our objective is to inject every tile and ensure the floor is 100% sound. This does not mean that EVERY tile will be 100% solid. According to AS 3958.1 of the National Construction Code- a drummy tiles would be considered a functional defect where 20% or more of any individual tile is ‘drummy’, or not bonded. Our policy is to inject every tile as with as much adhesive as the tile will take, sometimes a very small % of the tile does not fill, but rest assured, these tiles are safe, secure and will not worsen over time, or crack. These are all covered under our warranty In some cases, there may be some tiles that are un-injectable. This could be for a few reasons: The tile has de-laminated but not enough that adhesive can be injected underneath (too tight) The tile has an isolated ‘pocket’ of air underneath that we cannot access via the grout lines, where we inject. Sometimes this also means that no matter how much glue we pump, the tile does not fill 100%. When we inject up against carpets, pools, balcony edges or other areas that may be damaged by leakage, we never inject the tile to 100%, to avoid adhesive leaking into these areas. When tiles are laid over timber/ yellow-tongue or other composite substrates, it is often the case that ALL tiles will sound somewhat hollow, even after being injected. When you SHOULD call us: If you have tiles that are completely hollow across the entire width and breadth of the tile, it may have been a tile we missed whilst injecting. We will make sure to point out any tiles that could not be injected during the process on the day, and you should always refer to your floor plan/job photos to see if the hollow tile was part of the area injected under warranty. Sometimes tiles can let go in other areas of the house separate to the area we have injected. NOTE: Using metal objects such as coins, knives, screwdrivers etc to test for drummy tiles is NOT effective, as the metal will pick up inconsistencies in the tile and the adhesive, rather than picking up whether a tile is de-laminated. If you wish to test your tiles after we have finished, wait until the next day, and then use a golf ball for the best results.
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I have found some adhesive that has leaked out of the grout where the tile was injected..If you have had adhesive leak through the grout lines, leave it to dry completely, to seal the grout where the leak has occurred. Once dried, you can scrape off the dried adhesive using a stanley knife.
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I can see some adhesive residue on the tiles..Once we are finished injecting, we will always mop and scrub the tiles to ensure the tiles are clean, ready for you to walk on again. We will remove any excess adhesive and grout to ensure your tiles look as good as we found them. On some tiles, our adhesive can leave a slight residue that shows up under sunlight - if you see this residue, you can use any sticky substance remover (such as ‘de-solv-it’ from Bunnings) to spray onto the affected area and wipe clean. If you find any dried adhesive on a tile, you can scrape this off with a stanley knife. If you think one of our contractors has left an area particularly dirty, please send us a photo and we will ensure that someone can come out to clean the tiles for you.
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I think Barefoot have missed some tiles!Please refer to your floor plan or job photos provided at the end of the job. If the tiles in question are within the shaded area, and the full tile is drummy (not just a small section), call us and we will arrange for our contractor to return and inject any they may have missed.
Additional Info
Payments Accepted
Barefoot Floors accept payment by the following methods:
- Bank Transfer
-Credit Card (we do not charge any additional fees to pay with credit card)
-Cheque
Satisfaction Guarantee
Barefoot Floors are a 'customer first' business. We understand what it can be like to face the cost and headache of unexpected repairs.
We promise to communicate clearly with you throughout the process and help you understand the root cause of the issue, as well as what we do to fix the problem.
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We promise to be transparent with our processes from quoting to the injection itself, to leave you at ease knowing the issue will be solved with a minimum of fuss. If we cannot fix the problem, we will explain why and suggest other viable solutions.
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All of our injection work comes backed with a 7 year guarantee, meaning we will rectify any tiles that have previously been injected, free of charge.